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General terms and conditions of sale

Last update date: 03/05/2023

Article 1 - Legal notice

This site, accessible at the URL https://lucasgitanofamily.com (the “Site”), is published by :

  • SAS VG PRODUCTION
  • company with a capital of 100€.
  • registered with the RCS of Lyon under number 921 500 740
  • TVA : FR01921500740
  • Head office located at 3 Quai Jean Moulin, 69001 Lyon
  • represented by GILLES Victor

(Hereinafter referred to as the “Operator”).

The Site is hosted by SAS OVH located at 2 rue Kellermann – 59100 Roubaix – France (telephone: 1007).

The Operator can be reached at the following email address victor(at)lucasgitanofamily.com

Article 2 - General provisions

The General Terms and Conditions of Sale (or the “GTCS”) are agreed between :

SAS VG PRODUCTION,

and any natural or legal person who uses the services or connects to the lucasgitanofamily.com website, hereinafter referred to as the “Customer” or “User”.

The T&Cs are enforceable against the customer who acknowledges, by ticking a box provided for this purpose, to have been aware of them and to have accepted them before placing an order. The validation of the order by its confirmation implies the buyer’s acceptance of the GTC in force on the day of the order.

Any Client is therefore deemed to have read and accepted without reservation all the provisions of the GTC, which will apply to all services provided by the Operator.

Si une ou plusieurs stipulations des présentes Conditions Générales étaient déclarées nulles en application d’une loi, d’un règlement ou à la suite d’une décision définitive d’une juridiction compétente, les autres stipulations garderont toute leur force et leur portée.

Changes to the conditions

L’Exploitant se réserve le droit de modifier à tout moment et sans préavis le contenu du Site ou des services qui y sont disponibles, et/ou de cesser de manière temporaire ou définitive d’exploiter tout ou partie du Site.

En outre, l’Exploitant se réserve le droit de modifier à tout moment et sans préavis la localisation du Site sur l’Internet, ainsi que les présentes Conditions Générales. Le Client est donc tenu par conséquent de se reporter aux présentes Conditions Générales avant toute utilisation du Site. IN THE EVENT OF MATERIAL CHANGES AND IN THE CASE OF ONGOING SERVICES, THE USER WILL BE INFORMED BY MEANS OF AN EMAIL AND A NOTICE ON THE WEBSITE BEFORE THE CHANGE IS IMPLEMENTED.

Le Client reconnait que l’Exploitant ne saurait être tenu responsable de quelque manière que ce soit envers lui ou tout tiers du fait de ces modifications, suspensions ou cessations.

L’Exploitant conseille au Client de sauvegarder et/ou imprimer les présentes Conditions Générales pour une conservation sûre et durable, et pouvoir ainsi les invoquer à tout moment pendant l’exécution du contrat si besoin.

Article 3 - Description of services

LucasGitanoFamily.com is a website selling online music lessons in the form of video guitar lessons, accessible online.

(hereinafter the “Service(s)”).

The Services presented on the Site are each the subject of a description mentioning their essential characteristics. The photographs illustrating the Services do not constitute a contractual document. The Services comply with the requirements of French law in force.

The Client remains responsible for the methods of accessing the Site, particularly via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain at his expense. In addition, the Customer must provide and be fully responsible for the equipment necessary to connect to the Site.

The Customer acknowledges that he/she has checked that the computer configuration he/she uses is secure and in working order.

Article 4 - Customer area

To place an order on the Site, the Customer must first create his personal customer space.

Once created, to access it, the Customer must identify himself using his username and his secret, personal and confidential password. It is the Customer’s responsibility not to communicate his login and password.

Each Customer undertakes to maintain strict confidentiality regarding the data, in particular the username and password, allowing him to access his customer area, the Customer acknowledging that he is solely responsible for access to the Service through his username and password, except proven fraud.

Each Customer also undertakes to inform the Operator without delay in the event of loss, misappropriation or fraudulent use of his username and/or password.

The Customer undertakes when registering to:

  • to provide real, accurate and up-to-date information at the time it is entered in the service’s registration form, and in particular not to use false names or addresses, or unauthorised names or addresses.
  • keep registration data up to date to ensure that it is real, accurate and up-to-date at all times.

The Client further undertakes not to make available or distribute illicit or reprehensible information (such as defamatory information or information constituting identity theft) or even harmful information (such as viruses).

Otherwise, the Operator will be able to suspend or terminate the Customer’s access to the Site at its sole fault.

Article 5 - Orders

When placing an order, the Customer must select the chosen Services, add them to their basket indicating the selected Services and the desired quantities.

The Customer has the possibility to check the details of his order and its total price, and to return to the previous pages to possibly correct the contents of his cart, before validating it.

The Customer undertakes to read the General Conditions in force at the time before accepting them and confirming the terms and conditions and any delivery and withdrawal charges prior to payment of the order. The confirmation of the order implies acceptance of the GTC and forms the contract.

The archiving of communications, purchase orders and invoices is ensured by the Operator on a reliable and durable medium so as to constitute a faithful and durable copy.

These communications and invoices may be produced as proof of the contract. Unless proven otherwise, the data recorded by the Operator on the Internet or by telephone constitutes proof of all transactions between the Operator and its Customers.

The contractual information relating to the order (including in particular the order number) will be confirmed by e-mail in good time and at the latest at the time of delivery. The Operator strongly advises the Customer to print and/or archive this order confirmation on a reliable and durable medium as proof.

A digital invoice is made available to the Customer in the “my account” area. L’Exploitant conseille également au Client d’imprimer et/ou d’archiver sur un support fiable et durable cette facture à titre de preuve.

Tout email qui sera adressé au Client dans le cadre d’une commande le sera à l’adresse email que le Client utilise pour s’identifier dans son espace client.

L’Exploitant se réserve le droit de ne pas valider la commande du Client pour tout motif légitime, notamment dans l’hypothèse où :

  • Le Client ne respecterait pas les Conditions Générales en vigueur lors de sa commande ;
  • L’historique de commandes du Client montre que des sommes restent dues au titre de précédentes commandes ;
  • L’une des précédentes commandes du Client fait l’objet d’un litige en cours de traitement ;

Toute modification de commande par le Client après confirmation de sa commande est soumise à l’accord de l’Exploitant.

Les informations communiquées par le Client lors de la passation de la commande engagent celui-ci. Ainsi, la responsabilité de l’Exploitant ne saurait en aucune manière être recherchée dans l’éventualité où une erreur lors de la passation de la commande empêcherait ou retarderait la livraison/la délivrance.

Le Client déclare avoir la pleine capacité juridique lui permettant de s’engager au titre des présentes Conditions Générales.

L’inscription est ouverte aux majeurs capables et aux mineurs à conditions que ceux-ci interviennent sous la surveillance du parent ou tuteur détenant l’autorité parentale.

En cas de manquement par le Client à l’une des dispositions des présentes, l’Exploitant se réserve le droit de résilier sans préavis le compte dudit Client.

Article 6 - Terms of payment

The Customer expressly acknowledges that any order placed on the Site is an order with an obligation to pay, which requires the payment of a price in exchange for the provision of the ordered Service.

Le Client est informé que la mise à disposition du Service ne pourra être effectuée avant le parfait encaissement par l’Exploitant des sommes dues par le Client.

The Operator uses the online payment solution Stripe, and Paypal.

Payment is made directly on the secure bank servers of the Operator’s bank, the Customer’s bank details do not pass through the Site. Les coordonnées bancaires communiquées lors du paiement sont protégées par un procédé de cryptage SSL (Secure Socket Layer). De cette manière, ces coordonnées ne sont pas accessibles à des tiers.

La commande du Client est enregistrée et validée dès acceptation du paiement par la banque.

Le compte du Client sera débité du montant correspondant uniquement lorsque (i) les données de la carte bancaire utilisée auront été vérifiées et (ii) le débit aura été accepté par la banque ayant émis la carte bancaire.

L’impossibilité de débiter les sommes dues entraînera la nullité immédiate de la vente.

Article 7 - Prices

Le prix des Services en vigueur lors de la commande est indiqué en euros toutes taxes comprises (TTC) sur le Site. En cas de promotion, l’Exploitant s’engage à appliquer le prix promotionnel à toute commande passée durant la période de la publicité faite pour la promotion.

Le prix est payable en euros (€) exclusivement.

Le montant total dû par le Client et son détail sont indiqués sur la page de confirmation de commande.

The Operator reserves the right to change its prices at any time.

Article 8 - Delivery terms

The Services are delivered online in the Customer area.

Article 9 - Liability

L’Exploitant ne saurait être tenu pour responsable de l’inexécution du contrat du fait du Client ou en raison d’un événement qualifié de force majeure par les tribunaux compétents ou encore du fait imprévisible et insurmontable de tout tiers aux présentes.

The Operator does not warrant that the Site and its services will operate without interruption or error. Their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to change their content and/or presentation.

Article 10 - Payment in instalments

Some Services are offered with payment in installments.

The impossibility of starting the sums due will result in the immediate cancellation of access, without reimbursement of the amounts already paid.

Article 11 - Right of withdrawal and guarantees

Money back guarantee

For information purposes, in France, Article L121-20-2 of the Consumer Code excludes from the legal withdrawal period the “supply of audio or video recordings or computer software when they have been unsealed by the consumer” (paragraph 5).

In France, the legal right of withdrawal of 14 days is therefore void from the moment the ordered product is downloaded.

However, the Services offered on the Site have a “30-day money-back guarantee”. Cette garantie offre à l’utilisateur la possibilité de demander un remboursement sous 30 jours s’il n’est pas satisfait.

Exceptions to the “30-day money-back guarantee”:

  • In the case of payment in instalments, only the first instalment can be repaid.
  • Tablatures are not subject to the “money back guarantee”.
  • The Operator reserves the right to refuse abusive requests for refunds. For example, several purchases followed by a refund request.

To exercise his right of withdrawal, the customer must send an email to victor@lucasgitanofamily.com

The Operator will reimburse the Customer the sums due within fourteen (14) days of receipt of all the elements required to implement the reimbursement of the Customer.

Guaranteed pleasure and results

The Operator is not responsible for the results obtained by the Customer after using its Services. However, a fun and results guarantee is offered in the “Beginning Drumming” course.

This guarantee provides that, after having completed the program in its entirety and under certain conditions, the Client can benefit from additional individual sessions, free of charge (by video or telephone).

In order to benefit, the Customer must prove that he/she has followed the program in its entirety, and that he/she has trained for a minimum of 15 minutes per day, for 3 months from the date of purchase.

Article 12 - Customer service

The Customer can contact the Operator:

Article 13 - Intellectual Property

The Operator is the sole owner of all the elements present on the Site, in particular and without limitation, all texts, files, images animated or not, photographs, videos, logos, drawings, models, software, trademarks, visual identity, database, structure of the Site and all other elements of intellectual property and other data or information (hereafter, the “Elements”) which are protected by the French and international laws and regulations relating in particular to the intellectual property.

Consequently, none of the Elements of the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any other way, whether free of charge or not, by a Customer or by a third party, whatever the means and/or media used, whether known or unknown to date, without the prior express written authorization of the Operator on a case-by-case basis, and the Customer is solely responsible for any unauthorized use and/or exploitation.

Article 14 - Personal data

Each Customer is solely responsible for maintaining the confidentiality of his or her login and password.

L’Exploitant ne saurait être tenu pour responsable de toute action ou fait dommageable réalisés via l’espace personnel du Client par un tiers qui aurait eu accès à ses identifiants et mot de passe suite à une faute ou une négligence étant imputable au Client. Le Client s’engage à informer l’Exploitant immédiatement dès lors que le Client a connaissance ou suspecte un usage non autorisé ou un accès non autorisé à son espace personnel.

For more information on the use of personal data by the Operator, please read carefully the Privacy Policy (the “Policy”). Vous pouvez à tout moment consulter cette Charte sur le Site.

Article 15 - Hypertext links

Les liens hypertextes disponibles sur le Site peuvent renvoyer vers des sites tiers non édités par l’Exploitant. Ils sont fournis uniquement pour la convenance du Client, afin de faciliter l’utilisation des ressources disponibles sur l’Internet. Si le Client utilise ces liens, il quittera le Site et acceptera alors d’utiliser les sites tiers à ses risques et périls ou le cas échéant conformément aux conditions qui les régissent.

Le Client reconnait que l’Exploitant ne contrôle ni ne contribue en aucune manière à l’élaboration des conditions d’utilisation et/ou du contenu s’appliquant à ou figurant sur ces sites tiers.

En conséquence, l’Exploitant ne saurait être tenu responsable de quelque façon que ce soit du fait de ces liens hypertextes.

En outre, le Client reconnait que l’Exploitant ne saurait cautionner, garantir ou reprendre à son compte tout ou partie des conditions d’utilisation et/ou du contenu de ces sites tiers.

Article 16 - References

Le Client autorise l’Exploitant à mentionner le nom du Client, son logo à titre de référence dans ses supports de communication (plaquette, site internet, proposition commerciale, relation avec la presse, communiqué de presse, dossier de presse, communication interne, etc.).

Article 17 - Affiliate Marketing

17.1 Definitions

Affiliate: Any legal entity, enrolled in the affiliate program, that prescribes the Operator’s products and services and distributes affiliate links.

Affiliate Program: Marketing action of the Operator in which it defines the terms and conditions for commissioning Affiliates.

Affiliate Link: A URL to which the Affiliate’s unique identifier is added, in order to track connections and sales generated by the Affiliate.

17.2 Membership in the Affiliate Program

Membership in the Affiliate Program is free of charge and without any time commitment.

It remains in effect until the Affiliate deletes his/her profile directly in his/her personal space. This deletion is effective immediately and prohibits any continuation or maintenance of the services offered by the Operator.

The User who wishes to access the affiliate program must fill out the membership form, the fields of which are mandatory, and check the box “I accept the General Terms and Conditions of Sale”.

Confirmation of registration implies full acceptance of these Terms and Conditions.

Membership in the Affiliate Program becomes final when the Operator validates the Affiliate’s registration. An email will then be sent to the Affiliate to notify them.

The Affiliate will then have access to the dedicated space, and will be able to create and share its affiliate links.

17.3 Obligations of the Operator

The Operator undertakes to secure the access and use of the services accessible via the affiliated space.

The Operator undertakes to implement effective controls to process the data entrusted to it without risk of omission, alteration, distortion or any other form of anomaly likely to affect the integrity of the results of these services.

17.4 Obligations of the Affiliate

The Affiliate agrees to provide accurate information and to keep the information updated on its personal space.

He declares that he has the necessary administrative authorizations for the exercise of his activity.

The User undertakes to make every effort to keep his access code secret and not to disclose it to third parties in any form whatsoever. He/she is also fully responsible for the use of his/her access code.

Within the framework of the Operator’s Affiliate Program, the Operator is prohibited from using visuals other than those provided by the Advertiser, except with the latter’s express consent.

The Affiliate may promote the Site in the following ways:

  • Writing of web articles.
  • Sending emailing and newsletters.
  • Creation of content on social networks.
  • Creation of videos.

The Affiliate is not allowed to promote the site through the following actions:

  • Paid advertising on the internet (Facebook Ads, Instagram Ads,…)
  • Purchase of keywords on search engines (Google Ads…)

Throughout the term of its membership in the Affiliate Program, Affiliate agrees that all promotional materials used will not contain any content that is objectionable under the law. In particular, it commits to:

  • Respect for public order and good morals;
  • To respect the regulations concerning the collection and use of personal data.
  • Respecting the regulations concerning the distribution of advertisements and advertising content.

Also, the Affiliate represents and warrants:

  • have full capacity to join the Affiliate Software.
  • To have satisfied all the administrative steps and to have all the authorizations necessary for the exercise of its activity.
  • To be aware of and act in accordance with the tax, accounting and reporting obligations that may be incumbent upon it.

The Affiliate agrees not to transmit any personal data to the Operator without the latter’s consent.

17.5. Commissions due

The amount and terms of payment of commissions due by the Operator to the Affiliate are defined by the Operator in these Terms and Conditions:

10% commission for each online course sale.

The Operator records each visit to the Site, as well as each sale from the Affiliate link.

It is agreed between the parties that the records made by the Operator are evidence of the visits and conversion operations in the execution of the Affiliate Program.

The Operator makes available to the Affiliates the records made by the Site, which determines accordingly the amount of payments due to the Affiliate.

The parties acknowledge that the results determined by the Site are binding on them.

The Affiliate will send its invoices directly to the Operator, who will then have ten (10) days to proceed with the payment of the commissions.

Article 18 - Applicable law and claims

Ces Conditions Générales sont régies, interprétées et appliquées conformément au droit français.

In the event of a dispute, you must first contact the company’s customer service department at the following address: victor@lucasgitanofamily.com.

En cas d’échec de la demande de réclamation auprès du service client ou en l’absence de réponse de ce service dans un délai de dix (10) jours, le Client peut soumettre le différend relatif au bon de commande ou aux présentes CGV l’opposant à l’Exploitant au médiateur.

Le médiateur tentera, en toute indépendance et impartialité, de rapprocher les parties en vue d’aboutir à une solution amiable. Les parties restent libres d’accepter ou de refuser le recours à la médiation ainsi que, en cas de recours à la médiation, d’accepter ou de refuser la solution proposée par le médiateur.

Article 19 - Acceptance of the general conditions

The Customer acknowledges having carefully read the present General Conditions.

En s’inscrivant sur le Site, le Client confirme avoir pris connaissance des Conditions Générales et les accepter, le rendant contractuellement lié par les termes des présentes Conditions Générales.

Les Conditions Générales applicables au Client sont celles disponibles à la date de la commande dont une copie datée à ce jour peut être remise à sa demande au Client, il est donc précisé que toute modification des Conditions Générales qui serait effectuée par l’Exploitant ne s’appliquera pas à toute commande intervenue antérieurement, sauf accord exprès du Client à l’origine d’une commande donnée.