Last update: 16/12/2024
1. Introduction
The purpose of this Personal Data Protection Charter is to inform users of the lucasgitanofamily.com website (hereinafter « the Site ») about how their personal data is collected, used and protected, in accordance with Regulation (EU) 2016/679 on data protection (RGPD) and French law no. 78-17 of January 6, 1978 as amended (Loi Informatique et Libertés).
2. Data controller
The data controller is :
Company name: VG PRODUCTION
Contact: via the contact form
3. Collected data
We collect the following data
3.1 Data provided by the user :
Last name, first name, e-mail address, postal address (for billing purposes).
Payment information (processed via secure service providers).
3.2 Technical data :
IP address, browser type, pages viewed, time spent on site.
3.3 Service usage data :
Course progress, lessons viewed, interaction with content.
Data is collected only when strictly necessary to provide our services.
4. Purpose of processing
Your data is collected and used for the following purposes:
1. Service execution: order management, online course access, pedagogical follow-up.
2. Administrative management: invoicing, user account management.
3. Service improvement: analysis of navigation and interactions to optimize content.
4. Marketing communications: newsletters, promotional offers (with consent only).
5. Legal basis for processing
The processing of your data is based on the following legal grounds:
– Contract performance: for the provision of courses and order processing.
– Consent: for sending newsletters or commercial offers.
– Legitimate interest: to improve our services and protect the Site against abuse.
– Legal obligation: to meet tax and accounting requirements.
6. Data sharing
We only share your data with the following third parties, strictly within the scope of our activities:
– Technical providers: hosting services, e-learning platforms (Systeme.io)
– Secure payment providers: Stripe, PayPal.
– Legal authorities: only in the event of legal obligation.
Under no circumstances will your data be sold to third parties.
7. Data retention period
Your personal data will be kept only as long as is necessary for the purpose for which it was collected:
– Customer data: 5 years after the end of the contractual relationship.
– Billing data: 10 years (legal obligation).
– Browsing data: 13 months maximum.
8. User rights
In accordance with the RGPD, you have the following rights:
– Right of access: obtain a copy of personal data held.
– Right of rectification: request correction of inaccurate data.
– Right to erasure: request the deletion of data (unless required by law).
– Right to object: to refuse the use of data for marketing purposes.
– Right to portability: receive your data in a structured format.
– Right of restriction: temporarily restrict data processing.
Pour exercer vos droits, contactez-nous via notre formulaire de contact. Une réponse sera apportée sous 30 jours.
9. Data security
We implement technical and organizational measures to protect your data against :
– Unauthorized access.
– accidental loss, alteration or destruction.
Payments are processed via PCI-DSS-compliant service providers.
10. Cookies
Our site uses cookies to :
– Ensure the proper functioning of the Site.
– Analyze traffic and improve the user experience.
– Offer content tailored to your preferences.
Vous pouvez configurer vos préférences de cookies à tout moment.
11. Changes to the chart
Nous nous réservons le droit de modifier cette Charte à tout moment pour nous conformer à la législation en vigueur ou améliorer la transparence. Les utilisateurs seront informés des mises à jour par email ou via le Site.